TERMS

2010

TERMS

Our Personal Guarantee:

If you aren’t happy, we aren’t happy. We strive to make it easy for you to return any unused item. If you are having a problem with a product, e mails us or call us and we’ll take care of it.

Returns:

Return any item in its original condition within 30 days of receipt for an immediate exchange or refund. Non-refundable items include: customized furniture, personalized items, fabric, sale items and shipping charges.

Customer Service:

Fabric and custom sewing customer service questions is available via e mail TheZipperLady@gmail.com or by calling our toll-free number 970-224-5566 between the hours of 9am-6pm MST. For all other questions, email us at TheZipperLady@gmail.comIf we can not take your call immediately, simply leave a message and one of our representatives will call or e mail you back within 24 hours.

If you have a comment or a suggestion about the site or have an idea about something we should carry, we’d love to hear from you. Please e mail TheZipperLady@gmail.com.

Warranties:

TheZipperLady.com upholds the warranties offered by the artists and manufacturers who craft our products. Because the scope and duration of our manufacturers’ warranties vary, we encourage you to ask a Representative for specific warranty information on products of interMST.

Order by Fax: Please feel free to download these forms to order zipper by way of Fax. Form for invisible zipper, for pillow coil #3, for cushion coil #5.

Shipping Information:

The TheZipperLady.com ships via the US Postal Service and Federal Express within the United States.

Orders sent by Priority Mail should be delivered within 2 - 5 business days (occasionally longer). At times you may have to go to your post office to pick the order up. Orders sent by Standard Federal Express Ground and should be delivered within 5-10 business days. Packages under 2 lb.. may be sent USPS First Class or Priority Mail. If a specific delivery date is required please Email or Call with your request and we will do our bMST to fulfill it.

Orders will be shipped without the need of a signature, and will be left at the door if no one is home. Please ship to a business/work address or specify in "Special Delivery Instructions" if a signature is required for delivery. The TheZipperLady.com is not responsible for missing or stolen packages. Our customer service office hours are Monday-Friday 9am-6 pm MST and closed Saturdays, Sundays and major holidays.

Order Status:

If you’d like to check the status of your order, we encourage you to refer to your order confirmation where you will find the lead time for the items you ordered. Please note that the lead times reflected are approximate, and are for the production time needed to complete your items. Shipping transit times add one week to your lead time depending on the item shipping method used and destination.

Small items such as accessories and bedding are shipped via FedEx and should be delivered to the specified shipping address within 5-10 days of the lead time noted.

Delivery of furniture may require up to three weeks in transporting and delivering your items safely. You may also check your Order Status (pending) profile for updates on the status of your order. Once an item has been shipped, this information will be reflected in Order Status (pending).

If you wish to speak with a customer service team member, call us toll-free 970-224-5566 Monday through Friday between 9 a.m. and 6 p.m. (MST) or contact us anytime via TheZipperLady@gmail.com.

Domestic Shipping Rates:

In a Rush:

Express shipping and rush delivery are available on most items. Please call to confirm rates. Orders are typically shipped on the business day following placement of the order. Orders placed on Friday through Sunday are typically shipped the following Tuesday.

Returns and Exchanges:

Return any unused item in its original condition within 30 days of receipt for an immediate exchange or refund. Non-refundable items include: customized furniture, personalized items, fabric, sale items and shipping charges.

We understand your concerns regarding privacy and designed this policy as part of our strong commitment to you. Cookies are used on the site to help customers access and track items in their shopping cart. A cookie is sent to the individual to identify them when they return to the site for the purpose of viewing items left in their shopping cart.

When registering at the TheZipperLady.com, we may ask you to provide certain details about yourself. We do this in order to offer you a full range of information, products and services. To register, we will ask you to provide your name, email address and mailing address. We will use this information to notify you of site changes and provide you with valuable offers from the TheZipperLady.com All newsletters and promotional emails have an "opt-out" feature. When you order products, we will also need your billing and shipping information. This information should be as accurate as possible because we will use it for all contact, billing and shipping purposes.

Because your privacy is top priority at the TheZipperLady.com, we use the most secure transaction software available. All credit card orders on the TheZipperLady.com are processed on a secure server. Any credit card or other personal information you provide the TheZipperLady.com is protected by encryption.

If you prefer not to place your order online, we would be pleased to take your order by phone. Please call our Customer Service team toll-free at 970-224-5566, Monday through Friday. One of our customer service representatives will be happy to assist you.

Services:

The TheZipperLady.com is happy to offer FREE color samples and selected samples of other products in order to help you select the right item every time.

Newsletter:

Sign up to receive our newsletters if you'd like to be notified when new products are added, special sales take place or if you'd like special designer tips and ideas. (This feature is on it’s way) to subscribe now.

Request a Catalog:

Want to see TheZipperLady products in print? From time to time we issue a catalog featuring our exclusive items. Request a catalog and we'll reserve one for you. In the meantime, you we'll also add your name to our email subscribers file to keep you current. Click here to pre-order your catalog today!